- Uninstall TPM from Device Manager
- Clear TPM from tpm.msc
- Delete C:\users\%username%\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
- Run “Manage-bde -protectors -delete C: -type TPM”
- Delete the device the user is signing in from under their Azure AD profile under devices
- Delete the device from Azure AD entirely
Take notes on what works or doesn't so we can get direct steps to follow.